Cover by your health insurer

If your health insurer covers part of your invoice, this will be clearly stated on the invoice. You should pay the remainder to Infomedics. If you have a question about the amount of the cover stated on your invoice, please contact your health insurer. If there is no cover stated on the invoice, please pay everything to Infomedics and then check whether you are still able to submit the invoice to your health insurer.

Get it sorted online!

Op de website van Infomedics (www.infomedics.nl) kunt u veel zaken rondom de betaling van uw rekening snel en eenvoudig regelen, denk bijvoorbeeld aan:

  • Checking the status of your payment
    Go to www.infomedics.nl. You will find the invoice checker directly at the top of the web page. Fill in the description (number series) on the invoice, and check whether your invoice has been paid. If this is not the case, you can pay directly using iDEAL.
  • Setting up a payment arrangement
    Infomedics uses a payment term of 30 days. If you are unable to pay on time, you can request a deferral of payment free of charge. You can also set up a payment arrangement for a fee. You can also find more information about the Infomedics Payment Plan online.
  • View FAQs
    If you have a question, you can usually find the answer under Frequently Asked Questions. Otherwise, please feel free to contact the Infomedics Service Desk.

    For any further questions, please call the Infomedics Service Desk on 036 2031900. (Monday to Friday from 9:00 a.m. to 5:00 p.m.)

What happens with your data?

In order to process invoices quickly and correctly, we share your data with Infomedics. Infomedics makes every effort to protect your data as much as possible, and they will naturally comply with all applicable laws and regulations regarding privacy protection. Information on how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl.

Infomedics Payment Terms

Infomedics sends and collects invoices for the care you have received at our behest. Infomedics naturally complies with all (privacy) laws and regulations, both the rules that apply to us as a care provider and the rules that apply to Infomedics by law.

What are the main payment terms of your Infomedics invoice?

  • Where possible, Infomedics may claim your invoice for you with your health insurer. Any cover will always be stated on the invoice.
  • Infomedics expects you to pay the invoice by the due date as stated on the invoice.
  • If you have not paid the invoice by the due date, you are in default without further notice of default being required. Obviously, you may have just forgotten. For that reason, you will receive a reminder asking you to pay the invoice within 15 days of receiving it. If payment is not made within this set date, Infomedics will charge interest and debt collection costs.
  • Infomedics may first deduct the debt collection costs from your payment, subsequently the interest charged and finally your original invoice.
  • Please note that if you file a complaint or register with another healthcare provider, your invoice will still have to be paid. Your payment obligation cannot be suspended as a result.