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Schedule an appointment.
In general, during a routine check-up, only the examination is performed, and any tartar is removed if necessary. This means that for other treatments, you will need to schedule a follow-up appointment. This approach allows us to plan as efficiently as possible and keep waiting times to a minimum.
Cancel an appointment.
If you have an appointment but are unexpectedly unable to attend, please let us know at least 24 hours in advance. If you do not cancel the appointment in time, we will unfortunately have to charge for the reserved chair time.
Service
When it’s time for your semi-annual check-up, we will send you a notification by mail or email. You can also make a new check-up appointment at the reception.
Your opinion matters.
We would love to hear about your experience with our practice. Your feedback is very valuable to us as it helps us improve our care and service. If you have any suggestions or compliments, please let us know.
Complaints
Despite the efforts of our staff, there may be times when you are not satisfied with the treatment at our practice. Please let us know and request a clarifying discussion. We are happy to explain why certain decisions were made.
If you are still not satisfied, you can seek advice from the Dental Information Point (TIP), established by our professional organization, KNMT. If this does not provide a satisfactory solution, you can use the KNMT complaints procedure, to which we are affiliated.
Location City Mondzorg Veldhoven
Horst 18
(Please note: Main entrance at the Braak parking lot)
5501 DN Veldhoven
E-mail: info@citymondzorg.nl
tel: +31 (0)40 251 45 27
We are reachable by phone from Monday to Friday from 8.30AM - 12.00PM uur en 13.00PM - 17.00PM uur.
Location City Mondzorg Eindhoven
Edenstraat 35
5611 JN Eindhoven
E-mail: receptie@citymondzorg.nl
tel: +31 (0)40 244 90 08
We are reachable by phone from Monday to Thursday from van 8.00AM - 13.00PM uur en 13.30PM - 16.30PM and on Friyday from 8.00AM - 12.00PM.